Title	An Employer’s Defense - Harassment Prevention and Response Training for Employees
Date	03/30/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 9:30am The EEOC reports that, in 2009, 68,710 discrimination claims and 43,337 claims of harassment (including sexual harassment) were filed. This means there are 306 claims filed per day in the United States! Of the cases received, the enforcement agency resolved 40,048 sexual harassment charges and recovered $133 million in monetary benefits for charging parties and other aggrieved individuals (not including monetary benefits obtained through litigation). The average cost to defend an employment claim has grown to over $300,000, and the average jury verdict for sexual harassment claims remains at $1 million. How do these statistics make you feel and react? Prevention and Response are critical steps for protecting your organization, beginning with providing employees with a good understanding of what harassment is and what the difference is between appropriate, inappropriate and illegal behavior. Once your employees gain that understanding, they can then learn the response process that the organization will use to address concerns or issues that occur. This workshop is designed to provide organizations with a “catch-up.” While usually presented on-site, this offering is an opportunity for employees and supervisors who may be new to the organization or who may have missed your last session to get caught up and have everyone educated so they can be in compliance with your organization’s policy. Participants will learn their role in this topic and how they can best control and respond to harassment in the workplace. This program will cover: All employees: Understanding the components and definitions of harassment and when inappropriate becomes illegal; Recognizing workplace activity that can lead to harassment complaints; Learning how perception differences and communication breakdown play a role in harassment; Learning the Spectrum of Behaviors that are associated with harassment; Understanding the fears victims might be feeling; and The responsibilities in reporting and dealing with harassment. Participants will have an opportunity to view some scenarios. Case studies will be discussed to help participants improve their understanding of this employer concern. Employers who fail to train their managers and supervisors lose the right to resolve these complaints internally. Help your employees immediately by gaining the understanding, confidence, skills, and tools they need in this critical area of employment. In turn, they will help you reduce risk, exposure, and liability. Presenters: Deborah Jeffries, PHR, CPC, Vice President, is certified as a Professional in Human Resources (PHR) through the Human Resource Certification Institute and has 21 years experience in the human resources field. Deborah is also a Certified Professional Consultant (CPC) through the International Guild of Professional Consultants. As a consultant, she works with clients on their employment compliance, handbooks, policy manuals, recruitment processes, and training needs. Deborah’s past experience includes recruiting, training, education, and marketing. She holds a BS in Psychology and a teaching certificate from Willamette University. As a trainer, Deborah works with organizations on the employment process, recruitment, orientation, performance, recognition, discharge, customer service, harassment (10-12 sessions a month), and improved communication styles. Additionally, she has served as adjunct faculty to Marylhurst University, Portland State University, and now Willamette University MBA program, teaching business students key elements of human resources. Kellye Wise, J.D. has provided labor and employee relations’ assistance to employers in the Pacific Northwest and California for more than 26 years. He has represented employers in collective bargaining for more than 70 labor negotiations with a broad range of unions, as well as assisted employers with administration of their labor agreements including the grievance process and representing employers in arbitrations. As a Senior Consultant for HR Answers, Inc., Kellye has worked with employers in a wide scope of employee relations’ matters, ranging from development and application of employee policies, job performance standards, compliance issues and leave administration matters. He regularly assists employers with addressing disciplinary situations, including the termination process. Kellye has worked with employers to successfully investigate and address both state and federal agencies’ complaints alleging various types of discrimination and harassment. As a trainer, he has developed and presented management training on a wide range of employee relations’ matters, including harassment and discrimination, job performance, documentation and discipline, and successfully meeting the issues that impact today’s workplace supervisor. In addition to presenting training for individual companies, Kellye has spoken extensively to employer audiences both locally and regionally, has been a regular speaker for the Oregon Employers’ Council (OEC) groups, and has served for several years as an advisor to the Tualatin Valley Employers Council (TVEC). He is also on faculty at Portland State University’s School of Extended Studies, teaching the Equal Employment Opportunity and the Corrective Action for Performance Management classes. Kellye has been a member of the Oregon State Bar since 1983, after graduating from the University of Oregon School of Law. He also has a Journalism degree from California Polytechnic State University, San Luis Obispo.
Location	Tualatin
Cost	$60.00
Seats	30
	Register

Title	An Employer’s Defense - Harassment Prevention and Response Training for Supervisors
Date	03/30/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 10:30am The EEOC reports that, in 2009, 68,710 discrimination claims and 43,337 claims of harassment (including sexual harassment) were filed. This means there are 306 claims filed per day in the United States! Of the cases received, the enforcement agency resolved 40,048 sexual harassment charges and recovered $133 million in monetary benefits for charging parties and other aggrieved individuals (not including monetary benefits obtained through litigation). The average cost to defend an employment claim has grown to over $300,000, and the average jury verdict for sexual harassment claims remains at $1 million. How do these statistics make you feel and react? Prevention and Response are critical steps for protecting your organization, beginning with providing employees with a good understanding of what harassment is and what the difference is between appropriate, inappropriate and illegal behavior. Once your employees gain that understanding, they can then learn the response process that the organization will use to address concerns or issues that occur. This workshop is designed to provide organizations with a “catch-up.” While usually presented on-site, this offering is an opportunity for employees and supervisors who may be new to the organization or who may have missed your last session to get caught up and have everyone educated so they can be in compliance with your organization’s policy. Participants will learn their role in this topic and how they can best control and respond to harassment in the workplace. This program will cover: All employees: Understanding the components and definitions of harassment and when inappropriate becomes illegal; Recognizing workplace activity that can lead to harassment complaints; Learning how perception differences and communication breakdown play a role in harassment; Learning the Spectrum of Behaviors that are associated with harassment; Understanding the fears victims might be feeling; and The responsibilities in reporting and dealing with harassment. Supervisors (an additional hour): Understanding the concept of “Knew or Should Have Known”; The steps a supervisor must follow to effectively respond to and address a harassment complaint; Liabilities associated with complaints; Investigations; and What is Retaliation and why is there a need to be cautious. Participants will have an opportunity to view some scenarios. Case studies will be discussed to help participants improve their understanding of this employer concern. Employers who fail to train their managers and supervisors lose the right to resolve these complaints internally. Help your employees immediately by gaining the understanding, confidence, skills, and tools they need in this critical area of employment. In turn, they will help you reduce risk, exposure, and liability. Presenters: Deborah Jeffries, PHR, CPC, Vice President, is certified as a Professional in Human Resources (PHR) through the Human Resource Certification Institute and has 21 years experience in the human resources field. Deborah is also a Certified Professional Consultant (CPC) through the International Guild of Professional Consultants. As a consultant, she works with clients on their employment compliance, handbooks, policy manuals, recruitment processes, and training needs. Deborah’s past experience includes recruiting, training, education, and marketing. She holds a BS in Psychology and a teaching certificate from Willamette University. As a trainer, Deborah works with organizations on the employment process, recruitment, orientation, performance, recognition, discharge, customer service, harassment (10-12 sessions a month), and improved communication styles. Additionally, she has served as adjunct faculty to Marylhurst University, Portland State University, and now Willamette University MBA program, teaching business students key elements of human resources. Kellye Wise, J.D. has provided labor and employee relations’ assistance to employers in the Pacific Northwest and California for more than 26 years. He has represented employers in collective bargaining for more than 70 labor negotiations with a broad range of unions, as well as assisted employers with administration of their labor agreements including the grievance process and representing employers in arbitrations. As a Senior Consultant for HR Answers, Inc., Kellye has worked with employers in a wide scope of employee relations’ matters, ranging from development and application of employee policies, job performance standards, compliance issues and leave administration matters. He regularly assists employers with addressing disciplinary situations, including the termination process. Kellye has worked with employers to successfully investigate and address both state and federal agencies’ complaints alleging various types of discrimination and harassment. As a trainer, he has developed and presented management training on a wide range of employee relations’ matters, including harassment and discrimination, job performance, documentation and discipline, and successfully meeting the issues that impact today’s workplace supervisor. In addition to presenting training for individual companies, Kellye has spoken extensively to employer audiences both locally and regionally, has been a regular speaker for the Oregon Employers’ Council (OEC) groups, and has served for several years as an advisor to the Tualatin Valley Employers Council (TVEC). He is also on faculty at Portland State University’s School of Extended Studies, teaching the Equal Employment Opportunity and the Corrective Action for Performance Management classes. Kellye has been a member of the Oregon State Bar since 1983, after graduating from the University of Oregon School of Law. He also has a Journalism degree from California Polytechnic State University, San Luis Obispo.
Location	Tualatin
Cost	$75.00
Seats	30
	Register

Title	Drug and Alcohol Problems in the Workplace - Reasonable Suspicion
Date	03/31/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 9:30am Do you think your organization is free of drugs and alcohol? Do you know what signs to look for if you suspect an employee of substance abuse? Do your managers and supervisors understand when and how to intervene when a potential substance abuse incident occurs? Does your organization have the resources necessary to assist an employee who may have a problem? Join Kellye Wise to learn more about drug and alcohol issues in the workplace, which will include: Why an anti-drug program is important to your organization’s bottom line; The latest drug use trends you need to know about, such as medical marijuana; Why Reasonable Suspicion testing should be part of your organization; The key elements of an effective anti-drug program; Specific drugs, detection times, and impairing prescription medications; The incident response process that your management team should follow; How to prevent ADA violations, while enforcing a drug free environment; The physical signs and symptoms to look for in your employees; The role of the Employee Assistance Program and/or counseling centers; and How to conduct a legally defensible testing program. Presenter: Kellye Wise, J.D. has provided labor and employee relations’ assistance to employers in the Pacific Northwest and California for more than 26 years. He has represented employers in collective bargaining for more than 70 labor negotiations with a broad range of unions, as well as assisted employers with administration of their labor agreements, including the grievance process and representing employers in arbitrations. As a Senior Consultant for HR Answers, Inc., Kellye has worked with employers in a wide scope of employee relations’ matters, ranging from development and application of employee policies, job performance standards, compliance issues and leave administration matters. He regularly assists employers with addressing disciplinary situations, including the termination process. Kellye has worked with employers to successfully investigate and address both state and federal agencies’ complaints alleging various types of discrimination and harassment. As a trainer, he has developed and presented management training on a wide range of employee relations’ matters, including harassment and discrimination, job performance, documentation and discipline and successfully meeting the issues that impact today’s workplace supervisor. In addition to presenting training for individual companies, Kellye has spoken extensively to employer audiences both locally and regionally, has been a regular speaker for the Oregon Employers’ Council (OEC) groups, and has served for several years as an advisor to the Tualatin Valley Employers Council (TVEC). He is also on faculty at Portland State University’s School of Extended Studies, teaching the Equal Employment Opportunity and the Corrective Action for Performance Management classes. Kellye has been a member of the Oregon State Bar since 1983, after graduating from the University of Oregon School of Law. He also has a Journalism degree from California Polytechnic State University, San Luis Obispo.
Location	Tualatin
Cost	$60.00
Seats	40
	Register

Title	Supervisory Survival - A Series for New Supervisors
Date	04/01/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 8:30am – 12:30pm As a Supervisor, you are the one in charge, but you know all too well that your job description does not even begin to cover the many roles you actually fill on daily basis. Employees look to supervisors to communicate expectations and rules while management looks to supervisors to motivate, guide, and get the best performance from employees. Regardless of your supervising experience, you can always benefit from new ideas and skills that will keep you at your peak performance. This series is packed with solid skills to help you maximize your role and provide you with ideas to manage and motivate your team. This series will cover the employment life-cycle and offer suggestion on the soft skills to. We will cover: Learning about your legal responsibilities, hazards, and new laws changes Discrimination, harassment, family leave, reasonable suspicion, and more Understanding the many roles and responsibilities of a supervisor How to set the stage from day one Hiring and Retaining the right employees Where to find applicants. How to interview including what questions to ask and not ask Orientation vs. Onboarding Improving your Communication Learn how to give clearer more specific instruction to your employees Conflict resolution techniques Establishing the employee/supervisor partnership Understand what motivates employees and how to recognize them The value of performance management and maximizing individual performance reviews Using coaching and counseling, to get the performance you need. How and when to use corrective action to avoid termination The need and value of documentation How to build a team and get the most from them This program is designed to cover the basics so you can pursue increasing your influence within the organization. We’ll also explore practical and legal solutions to common challenges and answer your questions too. The individual sessions will include discussion time, small group work, activities, exercises and occasional homework. A comprehensive binder of resource and reference materials will be built over the five sessions. What Past Attendees Have Said… “I would definitely recommend this class to others.” “I learned a great deal of very helpful and doable information that I feel will help me succeed as a supervisor.” “Speakers were very confident in what they were teaching.” “I like the ability to have interaction with the speakers and the fact that it was not just a lecture with handouts.” “I got ideas I can take back use right away.” Presenters: Deborah Jeffries, PHR, CPC, and Kellye Wise, J.D.
Location	Tualatin
Cost	$395.00
Seats	40
	Register

Title	HR Dashboards
Date	04/07/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 9:30am The first management dashboards were adopted around 1985. They weren’t called “dashboard” then, and HR certainly wasn’t the first department within an organization to use them. But they have become much more mainstream since then, and as a result HR should certainly consider whether they aren’t an effective way to give executives a quick look at the activities and success of the HR programs and actions. Dashboards are a way of graphically presenting key numbers about status and goal progress at a glance. Think of them as the speedometer and gas gauge of HR activities. This session will discuss how dashboards can be constructed, what to consider including in the depictions, how to align the dashboard with the organization’s goals and objectives, and how using an HR dashboard can increase the perception of HR’s strategic orientation and value. This promises to be a unique program helping HR professionals operate at the leading edge of HR measurement and communication. Join us for a fast-paced breakfast session and walk away with new materials and resources to help you be more effective and efficient within our organization. Presenter: Judy Clark, SPHR, CPC, Owner and President, has over 35 years of human resources experience, more than 25 of which have been in consulting. Additionally, she serves as adjunct faculty to the School of Business at Portland State University and at the University of Washington, teaching a variety of HR classes, and she is also Contributing Faculty at the Atkinson School of Management at Willamette University, teaching in the MBA program. Judy is certified as a Senior Professional in Human Resources (SPHR) through the Human Resource Certification Institute and as a Certified Professional Consultant (CPC) through the International Guild of Professional Consultants. An active member of the Society for Human Resource Management, Judy served for six years as a Director on its national Board. She currently serves on the Board of Directors of the SHRM Foundation, is a Past Director and former President of the Board of Governors of the national Consultants Forum, and is a former Vice President of SHRM Area V. She has a busy national presentation and training schedule, giving more than 15 presentations each month. Judy has been a writer for the Portland Business Journal, a manuscript reviewer for the national HR Magazine, and serves on a variety of community service boards and committees.
Location	Tualatin
Cost	$60.00
Seats	40
	Register

Title	I Have to Write Down What How Often?
Date	04/14/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 9:30am In the world of fears about employer liability, good management documentation is a #1 priority. As consultants, we say “document….document….document…..” And then we hear, “what do I write, when do I write it, how much is enough, is it possible to write too much, where do I keep it, does it have to go in the personnel file?” One thing is for sure;: poor documentation is just as bad as no documentation. We can help you answer these questions and ensure that your documentation will NOT get you into more trouble. This session will explore the answers to the following questions: When should you start the documentation process? What is appropriate documentation and what is not acceptable? How do I say what I need to and yet still cover my …..? What is the value of documentation to the employee, the supervisor, and the organization? What is the difference between what I need for internal vs. external documentation? What are the common traps of documentation so I don’t end up in court? And then, we’ll address the questions you have……. This session will provide attendees with practice time using case studies, as well as sample materials and forms that can be used with an organization’s existing corrective action, performance improvement plans, coaching and counseling sessions, separation activities, etc.
Location	Tualatin
Cost	$60.00
Seats	40
	Register

Title	You Want Me to Not Only Manage, But to Lead?
Date	05/12/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 9:30am Maintaining...processing...physical control of day-to-day operations. These are MANAGEMENT skills. Creating...facilitating...inspiring others to excel. These are LEADERSHIP skills. What is the difference between leaders and managers? Some say leaders point out the right things to do, while managers ensure that things are done correctly. Following that definition, anyone can be a leader when his/her experience and knowledge encourage others to do great work, and provide the keys to overcoming obstacles. Leadership is a process of using one’s interpersonal influence, guidance, and direction so that it impacts the thinking, attitudes, and actions of a group. It ends with a sense of achievement and satisfaction for the whole group. This program will: Describe the differences between management and leadership behaviors; Identify the characteristics of leadership; Discuss the importance of leadership and the contribution it makes to an organization; and, Broaden attendees' understanding of how their own personal skills can lead employees to perform better and build greater capability. Today's business environment focuses on aspects of motivation, teamwork, and facilitation. These require a high degree of leadership capability. This workshop is designed to reinforce and enhance the leadership skills of those who must motivate, facilitate, or inspire the work of others.
Location	Tualatin
Cost	$60.00
Seats	40
	Register

Title	How Do I Get Them to Want To?
Date	06/09/10
Description	*All Advantage Clients: to receive your discounted pricing you must call the HRA office at 503-885-9815 and register by phone. 7:30am – 9:30am In this economic climate, it is more critical than ever to recognize staff for their contributions. Employees continue to report that “Recognition for work well done or contribution to the organization would increase their job satisfaction more than any other factor.” This program will focus on ideas that attendees can use to motivate and recognize employees, which will increase loyalty, productivity, and energy. As the job market begins to improve, employees may begin to think about their next job opportunity. This session is designed to help attendees ensure that valuable employees stay put and continue their commitment to organizational results. Specific areas covered will be: Identifying employee motivation methods that work for all the different generations now in our workplaces; Building effective mentoring and strategic partnerships with employees; Learning how to determine what excites or energizes individual employees; and, Discovering inexpensive and innovative ideas for celebrating victories and recognizing achievement.
Location	Tualatin
Cost	$60.00
Seats	40
	Register

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HR Answers, Inc. -- 7659 SW Mohawk Street -- Tualatin, OR -- 97062 -- (503)-885-9815 -- 877-287-4476